Service Catalog

We don't price by what we think you can afford. There is no premium for looking like you can pay it and no better rate for pushing hardest — a service costs a two-person outfit exactly what it costs a twenty-person one, and per-seat is the one thing we refuse to charge for. Nothing we do marks a price up for a particular client. We do run discounts, and every one of them is published and conditional rather than negotiated: 10% for paying annually, 25% off your call and text products while you hibernate through a slow season, and discounts a partner can pass on to a client they bring us. They all move the price the same direction — down. Nothing we run moves it the other way. You will hear the number on a call because we would rather work out which service actually fits first — not because the number changes depending on who is asking.

Every enquiry gets an answer, including the ones that arrive at 2am.

Enquiries turn into appointments on your calendar, without the back-and-forth.

Captured, answered, booked and asked for a review — the whole front desk except the phone.

Booked, invoiced, chased and reviewed, without you sending a single reminder.

The calls you cannot get to are answered by something that knows your business.

The entire back office running itself, from first enquiry to paid invoice to review.

Every email your automations send — payment chases, booking reminders, reports — is automatically styled in your branding — your logo, your colors. During setup, our AI analyzes your logo and builds your email template once; every email after that carries your business's face, not a generic robot's. (Text messages send in your business's name and voice — SMS just doesn't do logos.)

Every client gets a private, self-serve portal — your own logo and colors across the header, and a link straight back to your own website. What shows up depends on what you've got: send branded emails from your own Gmail, send invoices from your own Stripe, adjust your booking hours and buffer time, mark a job complete to kick off review requests, or pull a fresh website report on demand — all using the accounts you've already connected, no new logins to manage. As the owner, you can invite your staff with their own secure sign-in and grant each one access to only the specific tools they need — no more sharing one password around the shop.

Capturing leads only helps if they land somewhere, so you pick a CRM during setup. Ours is hosted at your own address and priced flat for your whole team — no per-user charges, which is where per-seat CRMs get expensive: five people on Pipedrive is at least $70–120/mo depending on tier. Prefer Pipedrive, or already using it? Keep it — we connect to it instead and cover your own single seat for as long as you're a MyNebulas client, though additional Pipedrive seats are billed by them. Every other automation runs on its own and needs no CRM at all.

Automations that text your customers — booking confirmations, missed-call replies, review requests — do it from a dedicated phone number set up just for your business, never a shared line and never your personal number. We buy and cover the cost of that number for as long as you're a MyNebulas client, so your customers always see the same number from you. If a particular area code matters to you, tell us and we'll match it where one is available — the supply isn't ours to guarantee, so we'd rather say that than promise it.

Every plan includes monthly maintenance and support, and the texts your services send are included — 5,000 text segments a month, whichever services you have (a long text counts as 2–3 segments). Need more? Extra segments cost 5¢ each in prepaid packs, from 4.5¢ with auto top-up. Subscriptions renew monthly and can be cancelled anytime — no long-term contracts, no cancellation fees. Slow season? Hibernation Mode keeps your call and text products running at 25% off while booking, invoicing, reviews and reporting pause at no charge; available twice per billing year, and each pause ends automatically after three months. Prefer to pay annually? Save 10%. Need more talk-minutes or texts than your service includes? You buy them up front from your portal — we never bill you automatically for going over unless you switch on auto top-up. Stripe's payment processing fees (2.9% + $0.30) apply to payments your customers make through the payment-collection service; those go to Stripe, not to us.

Everything listed above is available today.